Delivery Information

British Online Goodies ship worldwide using reliable carriers with online tracking and signature required deliveries. For Europe we use Parcelfore who offer us a flat rate for packages up to 30kg. That is important to remember when you are placing an order as you are actually paying for up to 30kg. Please use all of your allowance which is shown in your shopping cart as you add items. We often see orders where customers have ordered maybe 5kg of goodies which means 25kg of shipping cost is wasted.

For deliveries outside of Europe we use Fedex, UPS and DHL who charge shipping per kilo. You will also have the opportunity to select these carriers for smaller orders to Europe, however the cheapest option is always the default checkout option.

We always provide tracking details on all orders to allow you to monitor the progess of your delivery.Please be sure that either someone is home to sign for your goods as the carrier will not leave the goods without a signature. You may leave a signed note for the carrier stating you are accepting delivery to your safe place, however this is deemed the same a s a signature and British Online Goodies will not accept claims for non delivery in the safe place option.

If you do not have a safe place then the courier will leave a card to prove delivery was attempted, and the you need to contact them to arrange redeilvery.

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